Hound & Purr has a goal to provide the safest, most enjoyable grooming experience for you and your pets. We strive to maintain a clean grooming salon and provide the highest standards possible with our grooming and the products we use. Below are some policies we have developed to ensure the safety and happiness of your pets while in our care. Please read the following and initial:
Please bring your pet on a leash or in a carrier for their safety.
HEALTH OR MEDICAL PROBLEMS
Your pet is our number one concern. If you suspect they are feeling under the weather, please notify us in advance. Grooming can be physically demanding and can aggravate pre-existing health problems. It is our policy to refuse entry to any dog or cat who is displaying symptoms of any contagious condition. If you have a concern about an issue that arises after a grooming appointment we request that you bring it to our attention within 24-48 hours so it can be addressed immediately. All medical expenses for veterinary care will be covered by the pet’s owner upon signing this contract/agreement.
Although accidents are very rare, there is a risk when dealing with animals. Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, cracking of nails, etc. In most cases this can happen when and animal is wiggling or moving around. Your pet’s safety and comfort are our number one priority. In the event an accident does occur, you will be notified. If Hound & Purr feels it is serious, and the owner is not on site, Hound & Purr will seek immediate veterinary care for your pet.
Grooming can be stressful for sensitive pets and some tolerate it better than others. Our professionally trained staff uses proper handling techniques and equipment to deal with most dispositions. Please ensure to inform our staff at time of booking if your pet requires special handling so we can book accordingly.
We recommend that you follow your veterinarian’s protocol for vaccination to protect your pet from communicable diseases. As a result, dogs should be vaccinated for DA2PP (Distemper, Adenovirus-2, Parvovirus & Parainfluenza), Rabies and Bordetella recommended. Cats should be vaccinated for FVRCP (Feline Viral Rhinotracheitis, Calicivirus & Panleukopenia) and Rabies.
VETERINARIAN AUTHORIZATION – MEDICAL EMERGENCIES
This release gives Hound & Purr full authorization to seek medical treatment from our neighbor, The Kingsway Animal Hospital, in the case of any medical emergencies while in the care of Hound & Purr.
Hound & Purr strives to be a flea-free salon. Any dog or cat that we discover to have fleas is immediately give a flea bath to reduce the risk of parasite transmission to the other pets in our care. The salon is thoroughly treated with a flea spray after every case of fleas is discovered to protect the other pets that visit us. And extra fee of $15 is always applied to the grooming bill to cover the cost of extra labour associated with the flea bath ($60) as well as the shampoo and fumigation products. There are currently many flea control products on the market, but in order to find one that is safe for your pet, you need to discuss all products with your veterinarian. Many of the monthly treatments available can be used topically or orally and are very successful in repelling fleas from your dog or cat’s skin and fur.
PET’S LAST GROOM DETAILS
There are many reasons a pet can get matted. When the dog or cat’s hair becomes tangled or clumped close to the skin, it can pose a health risk for the dog/cat and increases the chance of skin irritation or injury during the grooming process. There are really only two options when a pet’s coat is deemed matted – shave under the matted portion of hair, leaving the hair shorter but greatly reducing the stress on the dog or cat. The other option that is available to some pet owners (providing the pet isn’t too far gone) is de-matting. This service is only available for pets who can both tolerate it and when the matting is not so severe that de-matting poses a high risk of injury or stress. Both the de-matting process and stripping off matted coat can be a slow process that takes skill and extra care from our groomers. It is also demanding on our bodies, equipment and often requires extra sharpening of blades and scissors. Because of these reasons, there are extra fees associated with both the de-matting and clipping of a matted coat. Prevention is the best defense by scheduling regular grooming appointments, every 6-8 weeks.
If selecting yes, please complete the Matted Release Form by clicking here
SCHEDULED APPOINTMENTS & CANCELLATIONS
Scheduling is important to maintain the flow of the shop. We strive to book appointments so we can keep our appointment times short (as best we can) and accommodate our client’s schedules. If unable to make a scheduled appointment, we would appreciate 2 business days' notice during business hours (cancellation outside of business hours i.e. Sundays is not within business hours) or a $25.00 fee will be charged on your next visit.
NO SHOWS - If you do not show up for your scheduled appointment, you are responsible for 100% of the service fee. This fee must be paid before re-booking your appointment. If the fee is not paid, your account will be de-activated and no future booking will take place.
LATE ARRIVALS - Please give us a call if you are running late for your scheduled appointment. If you are more than 15 minutes late, your appointment may have to be re-scheduled or the service type changed. If the appointment is being re-scheduled, 100% of the service fee must be paid before re-booking. If the fee is not paid, your account will be de-activated and no future bookings will take place. Lates fees of $1 a minute may also apply.
Payment is due when services are rendered. We accept Visa, Master Card, American Express, Debit and Cash are preferred.
CLIENT REQUESTS & SATIFACTION
Customer service is very important to all of our staff. We do our very best to accommodate all customer requests, however if a pet’s temperament or health condition prevents us from fulfilling a client’s wishes we will communicate our concerns beforehand whenever possible. Your satisfaction is important to us. If you are unhappy for any reason and would like something adjusted, we will be happy to make any adjustments when you pick up your pet from his/her appointment. Once you take your pet home from the appointment, any return visits will be treated as a new appointment and the client will be charged a grooming fee of some kind.
PHOTOGRAPHS & SOCIAL MEDIA
This release form authorizes Hound & Purr to take photos of your pet for client files and company website, Facebook and Instagram pages. All photos taken are the property of Hound & Purr.
E-MAILS AND TEXT MESSAGES
This release for authorizes Hound & Purr to use the e-mail and cell phone noted above as a form of communication. Client is able to opt out at any point without given notice.
I have reviewed this Service Contract for accuracy and understand the contents of this contract. I affirm that I am the rightful legal owner of the pet(s) for which services are being rendered. I am 18 years of age or older and have the authority, as pet’s owner, to enter into this agreement. I authorize this signed contract to be valid approval for future grooming services, permitting Hound & Purr to accept online and telephone reservations for service without additional signed contracts or written authorization. I understand that pricing is subject to change. This agreement is valid for all pets that I currently own or will own in the future. I have read, signed and agreed to the above.
ATTENTION: The Submit Button is disabled because you answered "Yes" to the question "Is My Pet Matted". To enable the button, please submit the Matted Pet Form (click here to open it) and then unclick "Yes" and click "Yes, I submitted the Matted Pet Form" to the question "Is My Pet Matted".
The Submit Button will be enabled after you follow this step.